FAQ - Workflex

ONLINE SHOPPING

How do I make an online purchase?

Buying at www.workflex.es is as simple as choosing the model, size and color you want and adding it to the shopping cart. You can “continue shopping”, if you want to add more products to your cart, or “go to the checkout” to proceed with the payment. Login or register if it is your first purchase and in just 48 hours you will be enjoying your new Workflex shoes.

How many pairs of shoes can I buy in one order?

You can buy the pairs of shoes you want in a single order, as long as the total amount of the shoe does not exceed € 300. For higher amounts, you must carry out two complete purchase processes, or those that are necessary.

Can I cancel my purchase?

Yes, you can proceed to cancel your purchase as long as we have not made the shipment, since at that time the payment will have already been made. In case of not being able to make the cancellation, the return would be made with its corresponding refund.
If you want to cancel your order, contact us using the contact form that you will find by clicking here.

Can I modify my order once purchased?

You can modify your order by accessing your user account before shipping and payment become effective.

What is the shipping charge?

Shipping costs are free for mainland Spain and the Balearic Islands.

How long do store shipments take

Once you have processed your order, you will receive your shoes at home or at the address you indicate within 24/48 hours.

What guarantee do we offer you?

At Workflex we guarantee the quality of our products and take care of any manufacturing defect. In case of consultation or claim, contact the customer service department by sending an email to web@workflex.es

Why am I not receiving your emails?

If you have made a purchase and do not receive the confirmation email, it is possible that our emails are going directly to the spam or spam email folder, instead of appearing directly in the inbox.

If after checking the spam box you still cannot find our emails, make sure you correctly entered your email address when registering at www.workflex.es. To review your personal and contact information, access your personal area using your username and password.

Why can't I find the model or size I'm looking for?

To offer you an optimal shopping experience, only the models, colors and sizes that are currently available for immediate sale are visible in our online store.

In any case, if you do not find what you are looking for, we invite you to contact us at the email address web@workflex.es

We will try our best to help you.

If you have a discount code and want to use it, it is as simple as entering it in the box that you will find when confirming the purchase.

Do you ship to my location?

Currently, we ship to all parts of mainland Spain and the Balearic Islands.

PAYMENTS

Is the payment secure?

Totally safe. At Workflex we use the secure payment gateway Cyberpac de La Caixa, which guarantees that your data will not be registered at any time in any database.

What payment methods can I use?

For greater flexibility we offer you three payment methods, so you can choose the one that best suits your preferences.

Credit or debit card (Visa and MasterCard).
PayPal.

Is VAT included in the price?

Indeed. The prices that appear on all the products in our online store include VAT.

What can I do if my payment is denied when placing an order?

In the event that your order has been denied due to problems at the time of making the effective payment, verify that the data entered in the system is correct. If the problem persists, you can add an alternative payment method by accessing your user account at www.workflex.es

Will I receive a confirmation after placing an order?

Once you have completed your online purchase, we will send you a confirmation email so that you can be sure that the entire process has been carried out correctly.

European online claims resolution service.

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online conflict resolution. You can get more information ec.europa.eu

RETURNS & EXCHANGES

Is the payment secure?

Totally safe. At Workflex we use the secure payment gateway Cyberpac de La Caixa, which guarantees that your data will not be registered at any time in any database.

I have received my order and I want to return it, what should I do?

If you have received your order and wish to return it, contact us using the contact form that you will find by clicking here.

How many days do I have to make a return?

In accordance with the requirements of Law 3/2014 for the Defense of Consumers and Users, the return period is 14 calendar days from the moment you receive the order.

¿Qué coste tiene para mí realizar una devolución?

None. Transportation costs, both at the time of shipment and in case of return, are free for you.

In case of a return, when will I receive the refund?

Once the return of the product is effective and we verify the correct condition of the same, we will proceed to its refund as soon as possible.

I do not want to make a return but an exchange, is it possible?

If you have made a purchase and have received your order correctly but you want to make a change (model, color or size), you must carry out two independent processes, Proceeding to the return of the first purchase, in which we will refund the full amount of the same, and formalizing a new purchase at www.workflex.es

In this case you have the option of making a return within 14 calendar days from the time you receive the order or request the replacement of the defective product with another of the same characteristics in terms of model, color and size. If you have detected defects in your order, contact us at web@workflex.es or by calling +34 925 78 57 30.

In this case you have the option of making a return within 14 calendar days from the time you receive the order or request the replacement of the defective product with another of the same characteristics in terms of model, color and size.

If you have detected defects in your order, contact us at web@workflex.es or by calling +34 925 78 57 30.

Can I make a change or return of a product purchased online on the platform www.workflex.es in a physical store where brand shoes are sold?

No. Although Workflex has a large presence in multi-brand shoe stores throughout the national territory, they are completely independent of our online store, so shipments, exchanges or returns of products from it will not be accepted.

MY ACCOUNT

Do I need to register to make a purchase?

To buy in our online store, you must have previously created a user account. It will only take a few minutes and you will only have to do it before making your first purchase, so that in subsequent purchases the process will be very agile and simple, since you will not have to enter any personal data, just enter your account with your name username and password.

How do I create my user account?

You can create your user account by accessing the Personal Area, which you will find at the top right of the website, or at the time of formalizing a purchase, as the system will automatically redirect you to the registration form.

How can I access my account?

You can access whenever you want using the access to the personal area that you will find in the upper right part of the store.

Is it possible to modify personal data?

Yes, you can manage your profile information by accessing your user account.

I have forgotten my password, what can I do?

Access the personal area and click on the link Forgot your password?
In this section we will guide you to reset your password in simple steps.

CUSTOMER SERVICE

How can I contact Workflex?

You can contact us by sending an email to web@workflex.es or by calling 925 78 57 30 from 9:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 5:30 p.m.